Job description

iWorQ is a leader in local government software, implementing hundreds of customers each year. Our Implementation team members work with customer accounts directly following a sale and is responsible to assign the project and ensure that the customer is successful. Further requirements and descriptions are detailed below.

Responsibilities:

• Your ability to learn the iWorQ Applications and implement the application using best practices outlined by Implementation Managers
• Work with multiple clients to provide training each week
• Train clients over the phone and send detailed summary emails weekly
• Engage with our customers during kickoff calls and trainings to establish a strong working relationship
• Develop go-live training plans (60 days) for each customer, establish and track goals, and objectives
• Ensure you hit all KPIs to move out customers to the support team
• Determine what gaps our customers may have within their applications and act as a liaison with our sales team to add new products
• Identify potential issues that could affect a project and help with customer success and best practices
• Exceed 10 hours on the phone each week with clients

Job Requirements & Qualifications

· Previous client relations and software experience

· Proficiency in managing projects and programs

· Concise verbal and written communication skills

· Excellent time management skills

· Aptitude for learning new software and programs

· Ability to complete tasks and meet deadlines

· Effective at problem-solving and troubleshooting

This is an onsite position at iWorQ's Headquarters in Logan, Utah.

Job Type: Full-time

Pay: $40,000 per year plus available bonuses

Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person